Be the Friendly Face and Compassionate Voice of Our Team

At The Hometown Veterinarian, our Client Service Representatives (CSRs) are more than just receptionists—they’re the heartbeat of our practice. As the first point of contact for clients and their pets, you’ll play a vital role in creating a welcoming and positive experience that exemplifies The Hometown Veterinarian Difference.

What You'll Do

As a Client Service Representative, you will:

  • Greet Clients and Pets: Provide a warm, friendly welcome to everyone who visits our hospital.
  • Manage Appointments: Schedule appointments, check in clients, and ensure smooth workflow for the team.
  • Answer Questions: Assist clients with inquiries about services, pricing, and general pet health concerns.
  • Handle Communications: Respond to phone calls, emails, and online messages with professionalism and compassion.
  • Provide Emotional Support: Comfort pet owners during difficult times, demonstrating empathy and understanding.
  • Maintain Records: Ensure that client and patient information is accurate and up-to-date in our system.
  • Collaborate with the Team: Work closely with veterinarians, technicians, and assistants to provide seamless care.

What We’re Looking For

The ideal candidate for this position is:

  • Friendly and Professional: You love helping people and are comfortable managing multiple tasks in a fast-paced environment.
  • Detail-Oriented: Accuracy is important, especially when scheduling or updating records.
  • Empathetic and Compassionate: You understand that every client interaction matters, especially in times of stress.
  • Excellent Communicator: You have strong verbal and written communication skills.
  • Adaptable: You can handle unexpected situations with grace and calm.

Previous experience in a customer service or veterinary setting is a plus but not required. A passion for animals and their well-being is essential!

Why Join The Hometown Veterinarian?

When you join us as a Client Service Representative, you’ll become part of a team that’s:

  • Compassionate and Supportive: We believe in treating our clients, their pets, and each other like family.
  • Committed to Growth: We offer opportunities for training and professional development to help you thrive.
  • Community-Oriented: Be part of a team that makes a real difference in Marshalltown, Iowa, and beyond.
  • Elite-Level Care with a Hometown Feel: Join a practice known for its exceptional standards and personalized service.

Benefits of Working with Us

  • Competitive pay.
  • Flexible scheduling options.
  • Opportunities for career advancement.
  • A positive, team-oriented work environment.
  • The chance to make a meaningful impact on pets and their families.

How to Apply

If you’re ready to join a compassionate and professional team where your work truly matters, we’d love to hear from you!

  • Call Us: 641-758-3333
  • Visit Us: Stop by to see why so many people love working at The Hometown Veterinarian!
  • Apply Online: Employment Application

Take the first step toward a fulfilling career today.